HKIA's efficiency and customer service quality have been recognised as it takes the  World's Best Airport award from IATA and Skytrax

Hong Kong International Airport (HKIA) was named the Best Airport Worldwide by the International Transport Association (IATA) which bestowed it with a Special Recognition Award for leading levels of service.

The award comes hot on the heels of a recent poll conducted by Skytrax, a UK-based independent aviation research institution, naming HKIA World's Best Airport for the fourth year in a row.

HKIA scored the highest point of 4.26 on a scale of 5 of overall passenger satisfaction in the IATA survey. In the Skytrax poll, HKIA scored highly for the open spaces, clarity throughout the terminal buildings, natural day lighting and external views.

Airport Authority Hong Kong chief executive officer Dr David Pang said: "We shall continue to excel and maintain HKIA's position as the preferred airport that never fails to satisfy the ever-growing needs of air travellers."

The IATA survey was conducted on all aspects of passengers' entire-on-the-day experience covering 31 service ratings for 2003. The Skytrax Survey was conducted over a 10-month period from June 2003 to March 2004 and attracted 4.85 million nominations with participation from over 86 different nationalities of travellers.

Skytrax chief executive Edward Plaisted said: "It takes a considerable achievement for HKIA to take the Airport of the Year title for 2004 - this now being the 4th consecutive year for HKIA."

Asian airports dominated the top five survey honours in the Skytrax poll. In the second place was Singapore Changi followed by Amsterdam Schiphol, Seoul Inchon and Kuala Lumpur's KLIA Airport.

Related links
International Transport Association 
More details of global survey in Airport of the Year 2004 
Hong Kong International Airport