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InvestHK's John Rutherford (left), presenting a souvenir plaque to congratulate Vice President and General Manager, International Operations of Talisma, Jon McNerney, on the company's establishment in Hong Kong |
Talisma Corporation, the market leader in enterprise Customer Interaction Management (CIM) solutions, announced the opening of its regional headquarters in Hong Kong.
The new office, Talisma Corporation HK Ltd, will become the company's regional headquarters for the whole of East Asia covering Hong Kong, the Chinese mainland, the Philippines, Korea, Malaysia, Thailand and Vietnam. Customers within these markets will be able to purchase Talisma's complete suite of CIM products which includes Knowledgebase, Email, Chat, Phone and VoIP.
Director, East Asia of Talisma, James Dwyer, said: "Hong Kong businesses are realising that customer interaction should not be limited by traditional communications channels. Talisma's CIM solutions enable businesses to deliver a truly exceptional customer experience and take advantages of business opportunities and improve operational efficiencies."
Mr Dwyer added: "Hong Kong's dynamic commercial environment, sophisticated infrastructure, highly motivated workforce and geographical location provide an unbeatable springboard to support Talisma's operations in the region."
Talisma currently operates in 33 countries worldwide and offers language support for twelve languages, including Putonghua and Cantonese. Talisma's comprehensive interaction management suite fully integrates online communication channels, including email, chat, VoIP, Web self service, and telephony with robust business process functionality and third party data integration capabilities. Source: InvestHK
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